Cloudwalk

Customer Support Engineer - Intern

  • Cloudwalk

Job Description

CloudWalk is a fintech innovator on a mission to build the future of payments. We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation. Our culture is driven by curiosity and excellence, and we're expanding our reach (and our neural network) to shape a smarter, AI-driven future for payments — together.


About The Role:
  • Frontline hero for InfinitePay: guide customers from quick questions to complex issues.
  • Own outcomes end-to-end: diagnose, resolve, and follow through.
  • Turn friction into delight and long-term loyalty.

    • What You'll Do:
  • Support customers across chat, email, and phone with fast, precise responses.
  • Troubleshoot deeply; identify root causes and ship fixes/workarounds.
  • Retain customers with creative, practical solutions.
  • Close the loop: follow-ups and callbacks until 100% resolve

    • Who You Are:
  • Excellent communicator with a customer-first mindset.
  • Analytical problem-solver; owns issues to completion.
  • Detail-oriented, quick learner of new tools/processes.
  • Fluent in Portuguese; comfortable in English for internal comms.
  • Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.
  • Passionate about AI and its impact on CX.

    • Location:
  • This role is part-time and fully remote.

    • Interview Process:
  • Submit application
  • CloudWalk Academy Course + Live Test
  • 30-min intro call with a Customer Support Engineer
  • Presentation
  • Final team interview

    • Benefits:
  • Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical & dental coverage, Wellhub, and various other discounts and perks.

    • Apply Now
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