Lodgify

Principal Product Designer

Job Description

⭐ Role Overview

As a Principal Product Designer in the Customer Experience Group, you'll lead through design and own the strategy that brings our product experiences to life.

You'll be the driving force behind creating thoughtful, end-to-end solutions deeply rooted in customer needs, leveraging Design Thinking to ensure our products are as valuable as they are delightful.

This role is where strategic vision meets hands-on design: You'll influence product direction, make high-impact decisions, and ensure every solution is grounded in empathy, research, and business insight.

Join a design-driven culture where your work will directly improve how we deliver value to our customers!


⭐ How will you make an impact?
  • Customer-Centric Strategy: Lead the design strategy for your Customer Experience area, ensuring every decision starts with the customer and delivers measurable value.
  • Design Thinking Leadership: Drive a culture of problem-solving through ideation, prototyping, and iterative validation.
  • Lean UX Approach: Work iteratively, test early and frequently, adapt quickly to change, and deliver value early through close collaboration with cross-functional partners.
  • User Research & Problem Definition: Translate insights from research into clear, user-focused problem statements that align stakeholders and guide impactful design decisions.
  • Journey Thinking: Map and refine end-to-end user journeys to identify pain points, opportunities, and ensure cohesive, seamless experiences.
  • Experience Maker: Through brainstorming, prototyping, and co-creation workshops, generate innovative solutions that deliver clear customer value, solving both user and business challenges.
  • Concept Validation: Lead concept testing to validate value creation and turn data into actionable design decisions.
  • A/B Testing: Partner with Product and Data to design and analyze experiments that measure impact and inform iteration.

    • ⭐ What makes you a great fit?
  • Proven experience designing end-to-end experiences in a complex product environment.
  • A passion for customer-centricity and a track record of turning research insights into impactful, real-world solutions.
  • Excellent at collaborating with a customer-obsessed team, passionate about raising the bar for user experience.
  • Visual thinker, strong in information architecture, UX, and interaction design, with a sharp eye for detail, quality, and consistency.
  • Ability to turn research insights and business needs into clear, impactful design solutions that align with the product vision.
  • Excellent communication and facilitation skills, with the confidence to lead workshops and influence at all levels.
  • Empathy, adaptability, and a passion for delivering designs that truly improve the user experience.
  • Mastery of design tools like Figma, and other design/research tools, with a solid understanding of design systems and accessibility principles.
  • A track record of improving workflows, applying UX patterns, and contributing to scalable design practices.

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