Customer Success Manager

Job Description

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We’re looking for a passionate and experienced educator to join our Customer Success team at Education Perfect. In this role, you’ll work closely with a portfolio of schools across VIC, partnering with teachers, Heads of Department, Business Managers and Senior Leadership to help them unlock the full potential of their EP subscription. You’ll act as a trusted advisor, delivering engaging training, facilitating professional learning and providing ongoing support that helps schools achieve their teaching and learning goals. By building strong, collaborative relationships and championing the adoption of our platform and content, you’ll drive meaningful outcomes for schools, improve the learning experience for students and ensure long term success and retention.

What you will do

• Build strong, trusted relationships with teachers, Heads of Department, Business Managers and Senior Leadership teams
• Champion the adoption of EP by delivering engaging training sessions (online and in-person) tailored to school needs
• Regularly engage with your assigned portfolio of schools to ensure they are achieving their goals with EP, treating your portfolio like your own book of business
• Monitor health metrics and proactively implement strategies to reduce churn and drive retention
• Proactively identify and refer expansion opportunities within your portfolio, partnering closely with the Sales team to support growth
• Keep accurate CRM records, enrol classes promptly and maintain strong data hygiene
• Represent EP at conferences, networking events and professional associations - occasional overnight travel will be required for these
• Share customer insights with internal teams to inform product and strategy improvements
• Contribute to a collaborative team culture, supporting colleagues and sharing best practice

About you

• Experienced Customer Success Manager within the B2B Technology industry
• Experience owning and managing a customer portfolio, with accountability for long-term success and outcomes
• Experience generating long-term revenue opportunities through adoption, retention and expansion
• Teaching experience in either primary or secondary education (desirable)
• Confidence in presenting to groups and delivering professional learning, both online and in person
• Experience using an online learning platform (ideally EP) is highly desirable
• Strong coaching and training skills, with the ability to help teachers unlock new ways of working
• Excellent communication skills whether by phone, email or face-to-face
• Proven ability to build and maintain positive relationships with a range of stakeholders
• Proactive problem solving skills, adaptability and a solutions focused approach
• Proficiency with ICT tools, particularly Google Workspace and awareness of basic tech maintenance and cyber security
• Willingness to travel overnight occasionally to meet with schools and represent EP at events

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• Employee Equity Bonus Plan: Be part of our success with equity bonuses that foster ownership and shared growth across the company
• Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays
• Volunteer Day: All EPeeps receive one paid day per year to volunteer and give back to their communities
• Purchase Extra Leave: Opt-in to buy an extra week of annual leave, with payments spread across the year
• Work From Anywhere: Work up to 90 days per year from a different state or country—perfect for blending work and travel
• Wellness Bonus: Receive a pre-tax $750 AUD End-of-Year Wellness Bonus to support your health and well-being
• Home Set-Up Support: Remote and hybrid workers may be eligible for support to set up a productive and comfortable home workspace
• Communication Allowance: Get $50 AUD/month toward your phone and internet costs if you work remotely or in a hybrid setup
• Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an extra 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers also receive enhanced pension contributions to support their financial wellbeing.
• Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP
• Learning & Development: Access engaging internal workshops, performance reviews and ongoing development discussions to grow your career
• Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service
• Referral Bonus: Recommend great people and earn a $1,800 AUD pre-tax bonus when your referral joins and passes their trial period
• EV Novated Leasing: Lease an electric vehicle through a tax-efficient salary packaging program - covering running costs with one pre-tax payment.
• EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.