Cloudwalk

Customer Support Engineer - PWD/PCD

  • Cloudwalk

Job Description



What You'll Be Doing:
  • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
  • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
  • Provide alternative solutions, aiming to retain and delight our customers and clients.
  • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

    • What You'll Need to Succeed:
  • Exceptional communication skills, adept in various interactions.
  • A keen desire to create outstanding customer experiences.
  • Analytical prowess and logical problem-solving skills.
  • A sense of ownership, treating each situation with responsibility and dedication.
  • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
  • Fluency in Portuguese.
  • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
  • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
  • Basic knowledge of SQL.

    • Nice To Have:
  • Familiarity with programming languages, particularly Ruby || Python
  • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

    • What We Offer:
  • A chance to grow and learn in a supportive, dynamic environment.
  • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

    • Apply Now
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