Dutch Speaking Customer Service for Streaming Services - Work Remote In Greece

Job Description

Mercier Consultancy MD is thrilled to offer an exciting remote opportunity for Dutch Speaking Customer Service Representatives for Streaming Services, based from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who want to provide exceptional customer support to users across Dutch-speaking regions. As a member of our dynamic team, you will assist customers in navigating streaming services from the comfort of your home.

Key Responsibilities

• Manage customer inquiries regarding streaming services, content availability, and account-related questions via phone, email, and chat in Dutch.
• Provide clear and helpful information on subscription options, troubleshooting issues, and using the platform effectively.
• Assist customers with billing questions, account management, and service cancellations.
• Resolve customer concerns and service-related issues promptly to ensure satisfaction.
• Accurately document customer interactions and resolutions in the CRM system.
• Stay informed about the latest content releases and platform updates
• Collaborate with the technical team to escalate issues when necessary.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in entertainment or streaming services.
• Strong communication skills and the ability to engage positively with customers.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and efficiently in a remote work environment.
• Proficient in using customer relationship management (CRM) software and general computer applications.
• Flexibility to work various shifts, including evenings and weekends if needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...