Portuguese Customer Support Agent

Job Description

Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.

Responsibilities

• Identify and assess customers’ needs
• Provide accurate, valid and complete information by using the right methods and tools
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chat
• Accurately update customer records and feedback in CRM systems
• Enhance customer experience by gathering customer feedback and share with the Product teams
• Stay informed on product updates, promotions and regulatory requirement

Requirements

• Native or near-native Portuguese (C1 - C2) with good English (B2)
• Excellent communication and customer service skills
• Strong technical aptitude and confidence using digital tools
• Ability to handle inquiries professionally and follow compliance guidelines
• Flexible to work rotational shifts, including weekends
• Based or able to relocate to Greece

Benefits

• €1,045 gross/month × 14 salaries per year
• Performance bonus
• Fully remote role within Greece
• Company - provided equipment
• Private medical insurance
• Relocation package to Greece for abroad candidates: flight tickets to Athens, 2 weeks of free accommodation and real estate agency fees covered
• Assistance with onboarding and hiring documentation, including support with issuing a Greek tax numbers