Ttec Digital

Principal CCaaS Solution Architect - Presales

  • Ttec Digital

Job Description

Location:  Philippines.  This role offers remote work flexibility, allowing you to work from home while collaborating virtually with global teams.

Role Overview
Reporting to the Director of Solution Architecture, and as a key member of the Pre-Sales team, the CCaaS Solution Architect drives technical strategy and consultative support during new account pursuits. This role combines deep technical expertise with strong business acumen to influence sales outcomes, deliver compelling presentations and demos, and position TTEC Digital as a trusted advisor.
 
You will collaborate closely with Account Executives to define winning solutions, shape pursuit strategies, and articulate the value of TTEC Digital’s offerings across Customer Experience (CX) technologies.

What you'll be doing:


Lead Technical Strategy
  • Partner with Account Executives to craft pursuit strategies that maximize win probability.
  • Analyze prospect pain points, motivations, and competitive landscape to inform solution design.

    • Deliver Impactful Engagements
  • Create and present tailored demos and vision clips showcasing TTEC Digital’s “Art of the Possible.”
  • Position and manage Proofs of Concept (POCs), including success criteria, contracting, and execution.

    • Own Solution Design & Orchestration
  • Develop technical solution documentation, scope definitions, quotes, and Statements of Work (SOWs).
  • Ensure seamless handoff to delivery teams with detailed knowledge of proposed solutions

    • Maintain Expertise
  • Stay current on CX technologies, TTEC Digital IP, and industry trends.
  • Provide competitive intelligence and market feedback to improve offerings

    • Key Responsibilities
  • Represent TTEC Digital with professionalism and credibility in client interactions.
  • Build trusted relationships with business and technical stakeholders.
  • Contribute to RFP responses, design sessions, and technical discussions.
  • Continuously enhance knowledge of:
  •  Contact Center & IP Telephony (Google, Cisco)
  •  CRM Platforms (Salesforce, Microsoft Dynamics, ServiceNow)
  •  Conversational AI & IVA Platforms
  •  Cloud Services (AWS, Azure, GCP)
  •  Generative AI for CX (bots, Agent Assist, summarization)
  • Author accurate SOWs using templates and CPQ tools.
  • Participate in ongoing education on emerging technologies.


    • What skills and experience you will bring:
  • Technical Expertise:
  • Deep understanding of CCaaS principles, IVR/IVA, routing, speech analytics, WFM, and CX analytics.
  • Knowledge of AI/ML models and generative AI applications in CX.
  • Familiarity with cloud architecture and services (AWS, Azure, GCP).
  • Consultative Skills:
  • Ability to translate technical concepts into business outcomes.
  • Strong presentation and communication skills.
  • Proven ability to build trust and influence decision-making.
  • Experience:
  • 5+ years in CX technologies (Cloud Contact Center, Unified Communications, AI).
  • Pre-sales consulting experience preferred.
  • Certifications in Cloud Contact Center platforms (Genesys, Cisco, NICE, Five9, etc.) required.
  • Cloud or AI certifications (AWS, Microsoft, Google) preferred.
  • Education:
  • Bachelor’s degree in IT or related field preferred; equivalent experience considered.

    • Apply Now
    Job Summary

    [Job - 27233] Mid-level Full-Stack Developer – ASP.NET Core, Razor Views

    We are actively seeking a highly skilled and passionate Full-Stack Developer to join our dynamic team building a Digital Experience Platform. In this pivotal role, you wi

    • Brazil
    • 6 hours ago

    [Job - 27160] Senior Software Developer (Cloud & Platform), Brazil

    At CI&T, we are seeking a highly skilled and motivated Senior Software Developer (Cloud & Platform) to join our team in Brazil. You will contribute to an innovative proje

    • Senior
    • Brazil
    • 2 hours ago

    Business Development Manager I CFDs Industry I Colombia Market

    OverviewWe are looking for an energetic and driven Business Development Manager to join our growing team in the FX & CFDs brokerage industry. This is an exciting opportun

    • Colombia
    • 2 days ago

    Tech Lead - MarTech

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefit

    • Lead
    • Australia
    • 18 hours ago