Attentive

Senior Product Manager, Reporting

Job Description

About the Role
Reporting is at the core of how our customers understand their performance and make strategic decisions. Today, as Attentive continues to expand into new channels and products (including Email), the quality, speed, and flexibility of our reporting experience is more important than ever.

In this role, you will be responsible for ensuring Attentive’s reporting platform is accurate, consistent, fast, and trusted across all customer touchpoints. You will work closely with clients, Sales, Design, Data, and Engineering to define a clear reporting strategy that delivers indisputable value and positions Attentive as a best-in-class marketing partner.

We’re looking for a strategic, data-savvy Senior Product Manager to own and evolve Attentive’s Reporting suite. This role is ideal for a PM who enjoys going deep into data foundations and cares deeply about building intuitive, flexible, and trustworthy client experiences.

You’ll play a critical role in shaping how Attentive communicates proof of value—ensuring our metrics are consistent, performant, and easy for customers to understand and act on. Your work will directly improve client trust, reporting adoption, and Attentive’s ability to win and expand deals across channels.


What You’ll Accomplish
  • Own the definition, alignment, and long-term health of core reporting metrics across teams and products
  • Resolve existing inconsistencies caused by differing source data or logic, and put guardrails in place to prevent future fragmentation
  • Partner with Data and Engineering to establish clear metric standards, documentation, and governance
  • Ensure customers experience a single, trustworthy version of the truth, no matter where they view their data
  • Lead product discovery to deeply understand current pain points in reporting and analytics across CSM, ESM, and AM workflows
  • Develop a product strategy that reduces manual reporting burden and unlocks Rev Org capacity to focus on strategic partnerships and high-value customer opportunities
  • Own the end-to-end delivery of reporting and analytics enhancements, from requirements to launch to iteration in close partnership with EPD counterparts
  • Define success metrics for reporting efficiency and track improvements in Rev Org time saved, reduction in support tickets, and improvements in customer satisfaction
  • Build feedback loops with internal teams and customers to ensure the product continuously evolves to meet emerging analytics needs

    • Your Expertise
  • 4+ years of Product Management experience at a SaaS or data-driven company
  • Proven experience owning data-rich products and translating complexity into clear, usable experiences
  • A strong executor biased towards action who can move from ambiguity to shipped impact
  • Customer-obsessed, you love talking to clients and turning qualitative feedback into concrete product decisions
  • Comfortable working cross-functionally with Design, Data Science, Engineering, and other Product Managers
  • Highly analytical, with a track record of setting measurable goals and evaluating outcomes post-launch
  • An excellent communicator who can align diverse stakeholders behind a clear vision and roadmap
  • Passionate about building tools customers trust and rely on
  • Bonus: Experience with marketing platforms, analytics products, or SaaS reporting tools

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