Technical Support Engineer

Job Description

Position Overview:

As a Technical Support Engineer in stream processing, you will play a crucial role in ensuring our customers have a seamless and positive experience while using our streaming data platform. You will be responsible for resolving technical issues, answering inquiries, and providing expert guidance to our customers and internal teams.

Key Responsibilities:

• Customer Support: Act as the primary point of contact for customers seeking technical assistance and support related to our product.
• Issue Resolution: Diagnose and troubleshoot technical issues reported by customers and work diligently to resolve them in a timely manner.
• Documentation: Maintain thorough and accurate records of customer interactions, issues, and resolutions in our ticketing system.
• Technical Expertise: Develop a deep understanding of our product's features, functionality, and underlying technologies to provide effective support.
• Communication: Clearly and effectively communicate technical information to both technical and non-technical customers, ensuring they understand solutions and best practices.
• Collaboration: Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues, report bugs, and suggest product improvements.
• Knowledge Sharing: Continuously update your knowledge of cloud technologies and stream processing and share insights with the team to enhance overall support capabilities.
• Customer Education: Provide guidance, tutorials, and educational materials to customers to help them maximize the value of our product.

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in technical support, preferably with cloud-based products or services, for at least 1 year.
• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-related technologies such as containers, Kubernetes, serverless computing, and databases.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a passion for delivering outstanding service.
• Passionate about technologies and willing to learn more

Preferred Qualifications:

• Industry certifications related to cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator).
• Experience with cloud management and monitoring tools.
• Knowledge of scripting or programming languages (e.g., Shell, Python, Java).
• Knowledge of stream processing is a plus

Benefits

At Ververica, you will be part of a dynamic and innovative team at the forefront of real-time data processing technology. We offer a creative and collaborative work environment where your ideas and contributions will shape the future of our brand and its presence in the industry. If you are passionate about streaming data and software sales and want to make a significant impact at a leading tech company, we'd love to hear from you.