Kiddom

Customer Success Manager

Job Description

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.


You will...
  • Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
  • Serve as the primary contact for customers delivering a value-driven customer journey
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
  • Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
  • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
  • 30% Travel

    • What we're looking for...
  • BA or BS degree or higher
  • At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
  • Experience using and/or implementing High quality instruction materials (HQIM)
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Education field experience, and/or experience as a success manager in ed-tech 
  • Strong empathy for educators
  • Passion for improving education equitably

    • Apply Now
    Job Summary

    Customer Service Manager

    We are seeking a customer-focused Customer Service Manager to support clients through a dedicated advisor-led service model. In this role, you will assist customers by pr

    • USA Only
    • 8 hours ago

    Customer Service Representative with Portuguese

    Customer Service Representative – (Remote – Greece) Are you passionate about delivering exceptional customer service? Do you want to be part of an exciting project in the

    • Greece Only
    • 4 days ago

    Part-Time Customer Support Representative

    Job Title: Part-Time Customer Support Representative Company: Erico Technologies LLC Location: Remote ( United States Only ) Salary: $20 - $25 per hour (based on experien

    • USA Only
    • 4 days ago

    Client Success Manager

    VirtueStaff is seeking a proactive and highly organized Client Success Manager to oversee the lifecycle of customer relationships for our client. In this role, you will b

    • Colombia
    • 3 days ago