Customer Support & Ops Specialist for Apps-based company (US-Based/Remote)

Job Description

Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

We're seeking a versatile Customer Support & Operations Specialist who can excel in a fast-paced startup environment. This role combines frontline customer support with essential operational tasks that keep our business running smoothly. You'll be the voice of our brand, helping users navigate settlements while also managing behind-the-scenes operations that support our growth.

Key Responsibilities:

• Provide exceptional email-based customer support through Intercom, managing tickets and setting up automations to streamline processes
• Handle operational tasks including CRM updates, documentation maintenance, and creating customer support templates
• Respond to app store reviews and social media comments (Meta, Instagram) using appropriate templates and brand voice
• Provide part-time weekend coverage for urgent customer issues and time-sensitive matters
• Collaborate effectively via Slack and handle ad-hoc operational tasks as the business evolves

Requirements

• 2+ years of customer support experience with consumer-facing mobile apps
• Proven experience with Intercom including ticket management and automation setup
• Strong written communication skills with attention to detail
• Experience managing multiple operational tasks simultaneously
• Proficiency with CRM systems and customer data management
• Comfortable working in Slack and collaborative team environments
• Flexibility to work weekends on a part-time basis when needed
• Self-starter mentality with ability to work independently in a remote environment

Benefits

• Remote Working for a US Company
• Exposure to new technology & trend
• Competitive Salary