Salesforce Administrator (GTM)

Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. 

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. 

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.  

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

As our Salesforce Administration (GTM), you will sit within the Enterprise Platforms team and play a critical role in the day-to-day management, optimisation, and evolution of the Salesforce platform. You will work closely with Sales Operations, Marketing Operations, Go-To-Market leaders, and our Data & AI teams to design and deliver functionality that supports global commercial processes.

You will partner with the Salesforce Platform Manager, Salesforce Technical Lead, Enterprise Architect, and broader Ops teams to ensure Salesforce is configured in a scalable, governed, and efficient way that aligns with GTM strategy. This role requires strong domain knowledge of the GTM lifecycle and the ability to translate commercial workflows into reliable platform capabilities.

As a Salesforce Administrator, you’ll be responsible for:

The Salesforce Administrator will support and lead new project work, maintain and enhance the Salesforce platform, and ensure all GTM-related processes are accurately reflected in the CRM. You will be involved from requirements through to design, build, testing, deployment, and adoption.

Key responsibilities include:

• Working with Operations teams to capture requirements in a structured, consistent way
• Articulating and recommending scalable solution design options
• Collaborating with the Platform Manager and senior Enterprise Tech team members on solution design and implementation
• Supporting QA and UAT processes for new project work
• Deploying changes via CI/CD pipelines
• Optimising automations for efficiency and system performance
• Troubleshooting and diagnosing user issues across Salesforce and integrated systems
• Managing and supporting key third-party applications and integrations
• Ensuring the platform follows best practice, aligns to GTM processes, and scales with global expansion

What you will bring:

• 4+ years’ Salesforce Admin or consulting experience
• Salesforce Administrator (ADM201) certification
• Salesforce Sales Cloud certification
• Experience Cloud and Platform App Builder certifications preferred
• Strong hands-on expertise with declarative automation (Flows, validation rules, assignment rules)
• Experience working with Salesforce-integrated applications
• Strong communication and stakeholder engagement skills
• Ability to work autonomously, plan effectively, and deliver to deadlines
  Adaptability and comfort working in a fast-paced, global SaaS environment
• Strong understanding of GTM processes (lead lifecycle, opportunity management, partner processes, forecasting) is highly desirable

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs 
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies 
• You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities 

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.