Senior Manager, Account Management - US

Job Description

The Senior Manager, Account Management (US) is responsible for leading the management, retention, and growth of key client accounts across the region. This role ensures consistent, high-quality client experience, supports the onboarding of new accounts, and strengthens capability within the Account Management team. 

The position also collaborates closely with cross-functional teams, supports sales opportunities, and provides strategic guidance to clients particularly those engaged in Business Consulting Services (BCS), Employer of Record (EOR), or multi-country expansion initiatives.

Roles and responsibilities:  

Client Relationship Management 

• Act as the primary point of contact for a portfolio of strategic clients. 
• Build strong relationships with client stakeholders and ensure a high level of satisfaction. 
• Oversee client onboarding, service delivery, and ongoing support. 

Account Growth & Retention 

• Identify opportunities to expand client engagement, including cross-sell and upsell. 
• Partner with Sales on renewal conversations and new service opportunities. 
• Provide consultative insights to support clients’ international expansion needs. 

Operational Management 

• Ensure accurate and timely use of internal systems and documentation. 
• Maintain strong coordination with Implementation, HR, Payroll, Compliance, and other internal teams. 
• Oversee resolution of client issues, escalations, and service requests. 

Team Enablement & Leadership 

• Mentor and guide Account Managers to develop skills and service excellence. 
• Share best practices, support training initiatives, and contribute to process improvements. 
• Lead or support key internal projects related to client success or service enhancement. 

Cross-Functional Collaboration 

• Work closely with Sales on client calls, solution discussions, and proposals. 
• Partner with global teams to deliver consistent service in multi-country engagements. 
• Contribute to internal initiatives that improve client experience and operational efficiency. 

Requirements

• 8–10 years of experience in account management, business consulting, international expansion, HR solutions, corporate services, or related fields 
• Experience managing key accounts or strategic clients 
• Strong understanding of cross-border operations, HR, payroll, or compliance (preferred) 
• Background in accounting or corporate secretarial services is an advantage 
• Project management experience is a plus 
• Professional certifications (e.g., CPA) are a plus 
• CRM proficiency (HubSpot or similar) 

ABOUT US

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly

• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way

• We're global. We offer career opportunities across the world-whether it's new job roles or international locations

• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world

• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions

• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.