Assistant Manager, Account Management

Job Description

The Assistant Manager, Portfolio Management will act as the support to the Portfolio Management Team (“PM Team”) who are the GoGlobal Point of Contact (“POC”) assigned to our direct clients as well as Channel and Referral Partners (“Partners”). The successful candidate will support the PM Team maintain the relationship and communication with the Client and Partner POCs and assist on the individual projects under that respective Partner or Client. The Assistant Manager, Portfolio Management will very soon have their own portfolio of clients and there will be a clear pathway to further growth. 

Roles and Responsibilities:

Depending on the nature and requirements of the Client or Partnership, the scope of the Assistant Manager, PM.  

Generally:

• Support the Portfolio Management team in onboarding new Clients or Partners once the Sales process is concluded, including setting them up in GoGlobal’s internal platforms and systems.
• Assist the PM team in serving as the main point of contact for Clients and Partners by coordinating responses, gathering information, and ensuring timely follow-up.
• Track and coordinate time-sensitive deliverables, ensuring tasks related to payroll cycles, onboarding, and client requests are completed within required timelines. 
• Coordinate with internal stakeholders (payroll, HR, Finance, compliance, onboarding, etc.) to ensure Client and Partner requirements are met and commitments are delivered.
• Support in managing client expectations through clear communication, organised task tracking, and proactive follow-through.
• Work effectively with global teams and stakeholders across multiple countries, time zones, and cultural contexts.
• Assist in resolving issues by investigating the matter, gathering relevant information, and consulting with internal teams as needed.
• Maintain accurate and up-to-date records, documentation, and CRM entries to support smooth operations and internal visibility
• Handle multiple inquiries and systems in a fast-paced environment while maintaining accuracy and professionalism.
• Support communications relating to country-specific regulatory updates or process changes and coordinate with Partners to ensure relevant information is shared with their end Clients when required.
• Maintain accurate documentation and filing of pricing, contracts, addendums, and terms and conditions for easy internal reference.
• Provide general administrative and coordination support to the Portfolio Management team as needed.
• Support the Sales and Business Development teams by assisting with country-specific requirements, general process explanations, and operational queries during the sales stage. 

Requirements

• BS/BA Degree or higher
• 3+ years of experience as Account Manager/Assistant Account Manager with Customer Services/Customer Success experience
• Business-level English
• Motivated self-starter with a positive can-do attitude
• Proactive and passionate about client satisfaction and problem solving
• Ability to multi-task between various inquiries and systems in a fast-paced environment
• Ability to work effectively with teams and clients across multiple time zones.
• Experience using CRM tools such as HubSpot will be an added advantage
• Organized and detail oriented with the ability to prioritize
• Excellent interpersonal skills
• Willingness to learn, grow, and take on increased responsibilities as the role evolves

ABOUT US

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly

• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way

• We're global. We offer career opportunities across the world-whether it's new job roles or international locations

• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world

• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions

• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.