Software & Services Solutions Engineer, CRM

About the role:

Unbonce is seeking a dynamic and motivated Software & Services Solutions Engineer for our  Customer Relationship Management software, Insightly CRM  to join our Sales team. The Software & Solutions Engineer role will be a blend of being a Project Manager, Consultant, Solutions Engineer and Insightly CRM Ninja. The Software & Solutions Engineer primary responsibility is to facilitate professional services between new/current customers and Insightly.  You may also assist in pre-sales technical support and scoping, working on custom projects for customers, and delivering on time projects. 

These activities include client meetings with technical and non-technical audiences to support the sales process, analyze requirements, write custom code enhancements to existing code bases, testing, and go-live support for clients. Additionally, the Software & Solutions Engineer will be a technical leader and mentor to internal stakeholders and be the technical liaison between Customer Care, Customer Success, Product and Engineering to foster the growth of Insightly products based on feedback and demand.

The Software & Solutions Engineer will report to the Sr. Software & Solutions Engineer. This is a full time, remote position, eligible to be hired in either USA or Canada, however immigration sponsorship is not available for this position.

What you'll be doing:

• Support pre-sales scoping and acts as a technical mentor for clients in transferring solution critical knowledge
• Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines
• Project Manage all PS projects from “kickoff call”  to UAT (user acceptance testing) and signoff 
• Leads the implementation efforts for multiple projects in various phases of implementation
• Meets directly with client's business users to communicate functionality of the software, and walk through the integration within in their end-system
• Works with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions
• Works within overall project plan and schedule
• Provides feedback to customers and creates structured documentation
• Advises client on configuration and implementation options based on industry best practices
• Participates in customization design sessions with the client and project team
• Ensures that all implementation methodology deliverables are complete and on-time
• Generates timely project status, time, and expense reports as requested by management
• Provides customer support in local time zone and contributes to customer self-service tools

A little about you:

• Possess a BA/BS in Engineering/IT related discipline and/or 1-2 years related experience
  Proven ability to read, write, troubleshoot and debug code proficiently
  Have knowledge of Web application development (Java and/or JavaScript) along with experience in working with API technologies: Java, Javascript, XML and JSON
  Familiar with AWS Lambda
  Flexible in picking up custom projects outside of comfort zone
  5+ years in a customer facing role
  Advanced Microsoft Excel skills / VBA
  Solid understanding of website/internet technologies and ability to debug using browser tools
  Self-starter and exceptional communicator who is comfortable working independently
  Understanding of key online marketing strategies and concepts, best practices 
  Detailed, organized and has a sense of ownership
  Able to multi-task and perform effectively under pressure
  Knowledge and experience working in SaaS or cloud application companies within the CRM ecosystem
  Excellent written and verbal communication skills

Nice to have, not required:   

• Experience working with CMSs (Drupal, Adobe, Optimizely etc) or MAS (Eloqua, Marketo) is a plus
• Knowledge of Ruby, C#, Node.js
• Front end development - CSS, HTML
• Understands Agile PM methodology
• Knowledge of security and authentication protocols such as SAML 2.0, Active Directory, OAuth, SSO, and third party providers such as Okta, Ping Identity, etc.. a plus

What’s in it for you:

💵 Compensation range

The following compensation ranges are a combination of salary + variable pay

For US applicants:

• $73,526 - $110,290

For Canadian applicants:

• $67,998 - $88,319

🤝 Flexibility and Time Off

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program

🩺 Health and Wellness

• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)

🌱Growth & Future

• RRSP, 401(K), WWK Pension Personal Contributions
  *Not employer matched
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Annual Bonus Program
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget

🌟And more perks!

Share our values: 

• Customer First
• Bias for Action
• High Velocity Decision Making
• Value Individuality
• Results Focused

We Value Individuality! 

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We’re bolder and more brilliant together.

We’re dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement. 

If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.