Junior Systems Administrator

Job Description

Position: Junior Systems Administrator

Hiring Location: Latin America

Employment Type: Full-Time (Remote)

Type of contract: Independent contractor 

Overview:

The Junior Systems Administrator supports the company’s core business systems and end-user technology environment. This role combines NetSuite administration, remote monitoring and management (RMM), desktop support, onboarding/offboarding, and user access permission management across multiple platforms. The ideal candidate is highly organized, detail-oriented, and eager to grow within IT systems and operations.

Key Responsibilities:

1. NetSuite Administration

• Assist with NetSuite configuration, customization, and maintenance.
• Create and update saved searches, reports, and dashboards to support business teams.
• Troubleshoot user issues and escalate complex cases as needed.
• Support data imports, audits, and clean-up activities.
• Help maintain roles, permissions, and system documentation.
  
  2. RMM & Endpoint Management
• Monitor and manage company devices using the RMM tool (updates, security, alerts).
• Perform routine patching, software deployment, and remote troubleshooting.
• Ensure workstation compliance with IT and security policies.
  
  3. Desktop Support
• Provide Level 1–2 technical support for macOS/Windows devices, peripherals, and applications.
• Troubleshoot network, hardware, and software issues for on-site and remote employees.
• Maintain inventory of devices, accessories, and licenses.
  
  4. Google Workspace Administration
• Manage user accounts, groups, shared drives, and security settings in Google Workspace.
• Support onboarding/offboarding workflows, including email setup, groups, and access provisioning.
• Troubleshoot Gmail, Drive, Meet, Calendar, and Admin Console issues.
  
  5. User Access & Permissions Management
• Create, modify, suspend, and audit user accounts across core systems (NetSuite, Google Workspace, RMM, SaaS tools).
• Follow security best practices, including least-privilege access and MFA enforcement.
• Maintain documentation of access processes and approval workflows.
  
  6. Onboarding & Offboarding
• Set up new-hire accounts, equipment, permissions, and workspace tools.
• Conduct IT orientation for new employees.
• Deprovision accounts and secure data access during offboarding.

Qualifications:

• 1–2 years of experience in IT support, systems administration, or a related field.
• Basic knowledge of NetSuite, ERP workflows, or a willingness to learn quickly.
• Familiarity with Google Workspace administration and SaaS management.
• Experience with RMM tools (e.g., Intune, Jamf, NinjaOne, Kandji, etc.) preferred.
• Strong troubleshooting and communication skills.
• Close attention to detail and ability to manage multiple priorities.
• High level of English (C1).