Norwegian Speaking Customer Service for International Airline - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Norwegian Speaking Customer Service Representative for an International Airline, with a remote work setup based in Greece. In this role, you will serve as a vital connection between the airline and its Norwegian-speaking customers, providing excellent support tailored to their travel needs. If you are passionate about travel and delivering top-notch customer service, this position offers you the chance to work with a global leader in the aviation industry while enjoying the flexibility of remote work. You will join a dynamic, diverse team dedicated to creating memorable travel experiences for our customers.

Key Responsibilities

• Provide outstanding customer support in Norwegian, addressing inquiries related to flight bookings, itinerary changes, cancellations, and other travel-related services.
• Resolve customer issues and complaints promptly and professionally, ensuring traveler satisfaction.
• Document customer interactions accurately and maintain comprehensive records for quality assurance and follow-up.
• Collaborate with various airline departments to escalate complex issues while ensuring effective communication with customers.
• Stay informed about airline policies, travel regulations, and promotional offerings, providing customers with up-to-date information.
• Engage with customers proactively to understand their needs and offer personalized service solutions.
• Participate in training programs to enhance your knowledge and skills related to customer service and aviation standards.

Requirements

• Fluency in Norwegian and strong English communication skills, both written and spoken, are a must.
• Prior experience in customer service or the travel industry is preferred, particularly in aviation.
• Demonstrated problem-solving abilities with a strong commitment to customer satisfaction.
• Exceptional communication skills and the ability to build rapport with diverse customers.
• Capable of working independently in a remote setting and managing time effectively.
• Attention to detail and strong organizational skills for managing inquiries accurately.
• A genuine interest in travel and aviation is a plus; however, comprehensive training will be provided.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.