Account Manager, Imaging Centers

Job Description

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. From MRIs to tests for TBIs, our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for an Account Manager at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN:

As an Account Manager supporting Imaging Centers, you will report directly to the Head of Supply Business Development. You will be responsible for managing our current imaging center accounts as well as helping to grow our network in current markets and future markets (~70%/30%). You will be working closely with the Head of Supply, the Market Managers and Operations to ensure a great customer experience for patients, referring providers and imaging centers. 

You will also be responsible for maintaining proper margins and ultimately driving our cost per scan down. As we launch new products (i.e. Insurance, AI tools, etc.) you will be responsible for selling these products into our imaging center accounts.

This is a fully remote position with extensive travel (50%). We are prioritizing candidates who live in our established markets: Georgia, Massachusetts, Ohio, Alabama, New York, Rhode Island, and South Carolina.

As a scaleup business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Building relationships with current and future imaging center partners to create a stronger and more sticky partnerships
• Work closely with sales to monitor volume and ensure the proper amount of capacity
• Work closely with operations team to build reporting and business review meetings that are meaningful to our imaging center partners
• Prospect new imaging centers to increase capacity, decrease costs or open new geographies
• Maintain excellent notes and documentation in HubSpot
• Gain understanding of the marketplace, who the players are, any legal changes coming down the pike, etc.. 

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE:

• Create strong relationships with assigned imaging centers
• Reduce the average spend per scan in assigned accounts
• Gain an in-depth knowledge of the scan.com business and be well-versed in the product flow from end to end
• Assist in acquiring new imaging centers in assigned geographies 
• Help drive greater utilization by partnering with market managers and imaging center’s marketing groups

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Proven experience in Account Management, including retention, up-selling and new business development
• Imaging or Healthcare experience
• Strong interpersonal skills, relationship building
• Excellent communication skills
• Ability to travel at least 50% of the time
• Familiarity with the personal injury market
• Excellent negotiation skills
• Ability to collaborate with multiple departments and organizations
• Creative rapport building 
• Strong goal-oriented individual with a continuous drive to learn and grow

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with Sam, our Senior Talent Partner. The call is via telephone and will last around 30 minutes.
2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.
3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.
4. Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
5. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $70,000 - $80,000 + commission
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team

DIVERSITY AT SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

We look forward to receiving your application!