Careers at Kaizo

About Kaizo

Kaizo is a company specializing in AI-powered solutions for customer service management, specifically tailored for Zendesk and Salesforce users. Their platform offers advanced quality assurance and performance coaching, utilizing AI models such as Claude 3. 5 Sonnet and GPT4o. Kaizo enhances customer service processes through features like real-time performance insights, automated quality assurance, and agent engagement tools. Their offerings aim to improve metrics such as resolution time, customer satisfaction, and ticket processing efficiency. Kaizo's solutions are designed to engage customer service teams through gamification, AI-generated goals, and actionable performance analytics, making it an essential tool for enhancing customer support operations.