Echo AI is a generative AI-based platform focused on conversation intelligence. It transforms customer interactions into actionable insights that can drive growth, improve customer engagement, and enhance quality assurance. The platform supports a wide range of large language models and provides real-time analytics across various channels to help businesses reduce churn, increase conversions, and improve agent performance. Its scalable infrastructure is designed to handle millions of conversations, offering prompt-level customization without the need for extensive training. Echo AI's technology integrates with multiple third-party systems, enabling companies to turn conversation data into strategic business actions efficiently.