Careers at Direct Interactions

About Direct Interactions

Direct Interactions is a customer service company that specializes in providing outstanding customer experience (CX) through a highly-skilled, emotionally intelligent, US-based workforce. The company offers cost-effective, cloud-based customer service solutions that can handle capacity surges, serving industries like retail, e-commerce, and the public sector. Direct Interactions offers omnichannel support, engaging customers across voice, chat, email, SMS, and social media, enhanced by advanced AI technologies. They focus on accurate and empathetic service delivery, combining seasoned leadership with AI and quality assurance tools to motivate and develop agents in a virtual environment.